Payment Instructions

Payment Instructions

At petceramicart, we are committed to providing you with a secure, convenient, and compliant payment experience in accordance with Google's policies and industry standards. This page outlines our payment methods, security measures, order processing, and related policies to help you understand the entire payment process clearly.

1. Accepted Payment Methods

We accept the following payment methods to cater to your preferences, all of which meet Google's compliance requirements:
  • Credit/Debit Cards: Visa, Mastercard, American Express, and Discover. All card payments are processed through a PCI DSS-compliant payment gateway to ensure the security of your card information.
  • Digital Wallets: Google Pay, Apple Pay. These wallets offer fast and secure checkout with tokenization technology, protecting your sensitive payment details from exposure.
  • Other Methods (Optional): PayPal. These services are integrated in compliance with Google's guidelines for third-party payment processors, ensuring transparent terms and conditions.

2. Payment Security

Your payment security is our top priority. We adhere to Google's security requirements and implement multiple layers of protection to safeguard your personal and payment information:
  • PCI DSS Compliance: Our payment processing system is fully compliant with the Payment Card Industry Data Security Standard (PCI DSS), which sets strict requirements for handling cardholder data.
  • Encryption Technology: All payment data transmitted between your device and our server is encrypted using 256-bit SSL/TLS encryption, preventing unauthorized access or interception.
  • Tokenization: For digital wallet and card payments, we use tokenization to replace your actual payment details with a unique "token," ensuring your sensitive information is never stored or shared.
  • Fraud Prevention: We employ advanced fraud detection tools to monitor transactions in real time, identifying and blocking suspicious activities to protect both you and our store.

3. Payment Process & Order Confirmation

Follow these steps to complete your payment securely:
  1. Add your desired products to the shopping cart and proceed to checkout.
  2. Enter your shipping address and contact information accurately (in line with Google's data accuracy requirements).
  3. Select your preferred payment method from the available options.
  4. Enter your payment details as prompted. For digital wallets, follow the on-screen instructions to authenticate the payment (e.g., biometric verification or passcode).
  5. Review your order summary (products, quantity, price, shipping fee) and confirm the payment.
  6. Once the payment is successfully processed, you will receive an order confirmation email with a unique order number. This email serves as proof of your transaction.
Note: If your payment is declined, please check the following: (1) Ensure your card has sufficient funds or a valid credit limit; (2) Verify that the billing address matches the one registered with your card issuer; (3) Contact your bank to confirm there are no restrictions on international or online transactions (if applicable). You may also try an alternative payment method.

4. Pricing & Currency

All prices displayed on our website are in USD and include applicable taxes (where required by law). Shipping fees are calculated based on your location and the weight of your order, and will be clearly shown at checkout before you confirm payment.
We do not charge any additional fees for payment processing. However, your bank or payment provider may apply international transaction fees (if you are purchasing from outside the USD region), which are your responsibility.

5. Refunds & Payment Disputes

For refund requests, please refer to our Refund Policy. Once a refund is approved, we will process it to your original payment method within 3-5 business days. The time it takes for the refund to appear in your account depends on your bank or payment provider's processing times (typically 7-10 business days).
If you have a dispute regarding a payment, please contact our customer support team first at support@techgearhub.com / +1 (888) 123-4567 with your order number and details of the dispute. We will investigate promptly and resolve the issue in accordance with Google's policies and our terms of service. If the dispute cannot be resolved amicably, you may file a claim with your payment provider in line with their dispute resolution processes.

6. Data Privacy & Compliance

We collect and use your payment information solely for processing transactions, fulfilling orders, and complying with legal obligations. Your data is handled in accordance with our Privacy Policy and Google's data protection requirements, and we will never share your sensitive payment details with third parties except for the purpose of processing your payment (e.g., with our payment gateway provider).

7. Customer Support

If you encounter any issues during the payment process, have questions about payment methods, or need assistance with refunds/disputes, please contact our customer support team:
  • Email: info@petceramicart.com
  • Phone: +(86) 13058962445
  • Business Hours: Monday-Sunday, 9:00 AM-6:00 PM (EST)
We aim to respond to all inquiries within 24 business hours and resolve any payment-related issues as quickly as possible.