Shipping policy

Shipping Policy

Thank you for choosing Pet Ceramic Art. Every piece is carefully handcrafted in Jingdezhen, China — the world’s porcelain capital. Because our products are custom-made with artistry and precision, we aim to provide clear and reliable shipping information for every customer.

 

🌟 Processing Time

Customized Items

Our artists handcraft each custom ceramic piece based on your pet’s photos.

This process takes approximately 7 days, ensuring the highest level of detail and quality.

Non-Customized Items

Typically ship within 3–5 business days.

You will receive an email confirmation once your order is completed and ready to ship.

 

📦 Packaging & Handling (Fragile Item Protection)

To ensure your ceramic art arrives safely, all items are packed using:

• Double-layer protective boxing
• Shock-absorbing foam
• Fragile-item labeling

We take great care to prevent damage during transit.

 

🚚 Shipping Time

Standard international delivery usually takes:

10–20 business days

(depends on destination, customs clearance, and local courier handling)

Most shipments are delivered through trusted global carriers such as

YunExpress, 4PX, DHL eCommerce, USPS (final delivery in the US).

Please note:

Unexpected delays may occur due to customs inspections, holidays, or global logistics issues.

 

💰 Shipping Rates

Shipping costs are automatically calculated at checkout based on your location and package weight.

We also offer free shipping promotions from time to time — feel free to check our homepage for updates!

 

📍 Order Tracking

Once your package is shipped, you will receive an email with your tracking number.

You can monitor your order’s progress at any time.

 

🌍 Customs & Import Taxes

Buyers are responsible for any customs duties, import taxes, or additional fees required by their country.

Customs processing times vary and may delay delivery.

 

🏠 Address Accuracy

Please double-check your shipping details before completing checkout.

We cannot replace or refund orders shipped to incorrectly provided addresses.

 

🛡️ Damage or Issues Policy (Recommended Add-on for Trust)

We stand behind the quality of our handcrafted ceramics.

If your item arrives damaged, please contact us within 7 days of delivery with photos, and we will happily arrange a free replacement or a partial refund, depending on the situation.